Completely safe. All your data on CasinoFi is protected with 256-bit SSL encryption — the same level of security used by banking websites. Your name, address, and payment details cannot be intercepted by anyone.
How we protect your finances:
- Player deposits are held in a dedicated, protected account separate from the company's operating funds
- Regular third-party security audits conducted
- Your information is never sold to third parties
- Enabling two-factor authentication gives your account an extra layer of security
No. CasinoFi policy allows only one account per device or per household. This is in place to ensure fair play and prevent bonus abuse.
What happens if someone opens more than one account?
Any duplicate accounts detected will be permanently closed and balances may be forfeited. However, if two members of the same household wish to play separately from different devices, please contact support in advance – they will review the situation and advise accordingly.
Any duplicate accounts detected will be permanently closed and balances may be forfeited. However, if two members of the same household wish to play separately from different devices, please contact support in advance – they will review the situation and advise accordingly.
CasinoFi follows specific rules when a sporting event is cancelled or postponed indefinitely.
General Rules:
- Full Cancellation: The full bet stake is returned, typically within 24–48 hours
- Cancelled After the Period Has Partially Elapsed: If 50 or more minutes of play have elapsed, the bet is generally settled based on the result at that point
- Reset: Bets placed within 48 hours remain active; otherwise they are considered void
- Live Betting: Bets locked at the time of cancellation receive a full stake refund
There are a few possible reasons your account may be locked – multiple failed login attempts, a pending security verification, or unusual activity detected. Don't worry; in most cases it's quick and easy to resolve.
Step-by-Step Solution:
- Start by trying the "Forgot Password" option to reset your password via email
- If that doesn't work, contact support via live chat (available 24/7)
- Verify your identity using your NID or the details provided at registration
- Once verified, accounts are typically unlocked within 1–4 hours
Withdrawal times at CasinoFi depend on your VIP level and the payment method you use.
Estimated Withdrawal Timeframe:
- bKash / Nagad: Typically within 15 minutes – 4 hours
- Rocket / Bank Transfer: 2–24 Hours
- VIP Gold or above: As fast as 15 minutes with priority processing
The easiest way to find promotions on CasinoFi is to log in and check the homepage banners and the bonus page.
Where to Find Offers:
- /bonus page: A full list of all active and upcoming promotions, updated daily
- Home banner after login: Shows custom offers tailored just for you
- Email / SMS: Weekly offers sent to your registered number
- App Notifications: Get notified the moment new offers arrive
CasinoFi's VIP programme offers genuinely meaningful benefits. Points accumulate with every bet, and your tier is determined by your total points.
7 VIP Levels & Benefits:
- Bronze (0–5,000 points): 5% cashback, standard support
- Silver (5,001–20,000): 8% cashback, faster withdrawals, exclusive weekly bonuses
- Gold (20,001–60,000): 10% cashback, priority payments (15 min.), dedicated personal account manager
- Platinum (60,001+): 15% cashback, custom bonuses, higher withdrawal limits, event invitations