Does CasinoFi offer a Bengali interface, or does everything have to be done in English?

CasinoFi is built with Bangladeshi users in mind, so a fully Bengali interface is available. After logging in, look for the language option in the top-right corner or under your profile settings. Selecting Bengali will switch all menus, buttons, and game descriptions to Bengali. Live chat support is also available in Bengali, so language should never be a barrier.

What do the numbers like 1.85 or 2.50 in Sports Betting mean, and how do I read them?

These are decimal odds — the simplest and most widely used format. If you win, multiply your stake by the odds to get your total return. For example: you place a ৳100 bet at odds of 2.50 — a win pays ৳250 (a profit of ৳150). Higher odds mean a lower chance of winning but a bigger reward. Odds of 1.85 mean a higher chance of winning but a smaller profit. CasinoFi displays decimal odds by default, but you can switch to a different format in your settings.

casinofi | Privacy Policy – Your Data, Protected

Article 01

Introduction & Scope

CasinoFi (https://casinofi.app) places the highest importance on its members' privacy. This Privacy Policy explains what types of information we collect, how we use it, and how your data is kept secure.

By creating an account or using the CasinoFi site, you are considered to have agreed to this Privacy Policy. This policy may be updated at any time – we recommend checking this page periodically.

Core principles: We only collect information that is genuinely necessary to provide our services. Collecting unnecessary data is against our policy.

Section 02

Information We Collect

CasinoFi collects information in several ways. The details are broken down into two categories below:

Information you provide directly:

Name, date of birth, and email address (collected at registration)
Mobile Number & Contact Details
Identity Verification Documents (NID, Passport)
Payment Method Details (bKash/Nagad/Rocket Number)
Messages Sent to Support & Communication History

Automatically collected information:

IP address and browser information
Device Type & Operating System
Site Access Times & Activity Logs
Gaming History & Transaction Records

Article 03

How Your Information Is Used

CasinoFi uses collected data solely for specific purposes. We never sell your information or share it without a legitimate reason.

Purpose	Data Used	Legal Basis
Account Creation & Management	Name, Email, Mobile	Contract Performance
Identity Verification (KYC)	NID/Passport	Legal Obligation
Payment Processing	Payment Information	Contract Performance
Fraud Prevention	IP Address & Device Logs	Legitimate Interest
Customer Service Improvement	Support Messages	Legitimate Interest
Sending Promotional Offers	Email, Mobile	Consent

Important: You can unsubscribe from promotional emails or SMS at any time.

Section 04

Cookies & Tracking Technologies

CasinoFi uses cookies on its website. Cookies are small files stored in your browser that help improve your experience on future visits.

Essential Cookies: Essential for the site to function properly. These cannot be disabled.
Performance Cookies: Helps us understand which parts of the site are used most.
Functional Cookies: Remembers your preferences (language, interface settings).
Marketing Cookies: Used to show relevant offers – you can turn this off at any time.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some site features.

Section 05

Sharing Information with Third Parties

CasinoFi never sells your personal information. However, in certain circumstances, data may be shared with trusted third parties:

Payment Providers: With payment gateways such as bKash/Nagad for processing transactions.
Regulatory authority: To licensing authorities when required by law.
Technology Partners: With technology service providers for platform operation.
Legal Obligations: In response to a court order or a lawful request from law enforcement authorities.

Rest Assured: We have separate privacy agreements with each third party, and they are likewise prohibited from selling your information.

Section 06

Data Retention Period

CasinoFi does not retain your information indefinitely. Each type of information has a defined retention period:

Account data – retained for up to 5 years after account closure.
Transaction Records – retained for up to 7 years as required by law.
Customer Support Conversations – retained for up to 3 years.
Marketing Consent – retained until you unsubscribe.

Once the retention period expires, data is securely deleted or anonymized so that it can no longer be used to identify any individual.

Article 07

Security Measures

CasinoFi uses industry-leading technology to protect your information. Our security framework includes:

256-bit SSL Encryption: Every data transmission is fully encrypted.
Two-Factor Authentication: Two-factor authentication on your account.
Firewall Protection: Advanced firewall protection to prevent unauthorized access.
Regular Security Audits: Regular security testing conducted by independent third parties.
Restricted Access: Only authorized personnel can access your data.

Your Responsibilities: Use a strong password and never share your login details with anyone. If you notice any suspicious activity, contact our support team immediately.

Article 08

Your Rights

As a CasinoFi member, you have certain rights regarding your personal data. Here is a straightforward breakdown:

Right to Access

You have the right to request what personal information we hold about you.

Right to Rectification

You can request corrections to any inaccurate information we hold.

Right to Erasure

You may request deletion of your information under certain conditions.

Right to Restrict Processing

You have the right to object to certain types of data processing.

Right to Data Portability

You can request a copy of your data in a machine-readable format.

Right to Withdraw Consent

You can withdraw consent and stop the processing of your data at any time.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

Article 09

Protection of Minors

CasinoFi is firmly committed to keeping minors (under 18) away from gaming. We do not collect information from anyone under 18, and account registration is not permitted for minors.

If we discover that a minor has created an account, it will be closed immediately and all associated data will be securely deleted. Parents and guardians with concerns are encouraged to contact us.

Article 10

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. CasinoFi takes every member complaint seriously.

Email: support@casinofi.app
Live Chat: Available on-site 24/7
Response time: within 24–72 hours

Our Commitment: We carefully review every privacy-related request you submit and resolve it as promptly as possible.

CasinoFi Privacy Policy – How Your Information Is Kept Safe

Table of Contents

How CasinoFi Protects Your Information

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